Privacy Policy

Privacy Policy

Effective Date: [07.03.2025]

1. Introduction

Welcome to 404medic.com ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our website 404medic.com and the Shopify tools and services we offer (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

  • Information You Provide Directly:
    • Account Information: When you create an account, we collect your name, email address, and password.
    • Subscription Information: If you subscribe to a paid plan, we collect billing information (e.g., credit card details, billing address) through our payment processor, Stripe. We do not directly store your credit card information.
    • Store Information: To use our 404medic aka Shopify tools, you may provide us with your Shopify store name, API key, and store URL.
    • Demo Submission Information: If you submit a demo request, we collect your email address and website URL.
    • Communications: We collect information when you contact us with questions or support requests.
    • Uploaded Data: When using the 404 redirect tool, you may upload a csv of broken links.
  • Information We Collect Automatically:
    • Log Data: We automatically collect certain information when you use our Services, such as your IP address, browser type, operating system, referring website, pages you viewed, and the dates/times of your visits.
    • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. You can manage your cookie preferences through your browser settings.
    • Usage Data: We collect data on how you interact with our Services, such as which features you use, the frequency of use, and performance data.

3. How We Use Your Information

We use your information for the following purposes:

  • To Provide and Improve the Services:
    • To operate, maintain, and improve our website and 404medic and the Shopify tools we provide.
    • To personalize your experience and provide tailored content.
    • To process transactions and manage your subscription.
    • To provide customer support.
    • To analyze usage trends and improve the functionality of our Services.
  • To Communicate with You:
    • To send you important notices and updates about your account or our Services.
    • To respond to your inquiries and support requests.
    • To send you promotional emails and newsletters (you can opt out at any time).
  • To Ensure Security:
    • To protect our Services and users from fraud and abuse.
    • To enforce our Terms of Service.

4. How We Share Your Information

We may share your information with the following categories of recipients:

  • Service Providers: We share information with third-party service providers who assist us with various aspects of our business, such as payment processing (Stripe), hosting, analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Shopify: We may share information with Shopify as necessary to integrate with their platform and provide our Services. Refer to Shopify's privacy policy for how they handle your data.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive data, such as API keys and financial information, during transmission and storage.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

  • Account Information: We will retain your account information as long as your account is active.
  • Subscription Information: We retain subscription information for as long as required by applicable accounting and tax laws.
  • Log Data: We retain log data for a limited period for analytics and security purposes.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your information for certain purposes, such as direct marketing.
  • Data Portability: You have the right to receive your information in a portable format.
  • Withdraw Consent: If you have provided consent to the collection, use, or sharing of your information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at [Your Contact Email Address]. We will respond to your request within a reasonable timeframe.

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device. You can manage your cookie preferences through your browser settings.

9. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing them with your information.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect information from children under 13. If you believe that we have collected information from a child under 13, please contact us immediately, and we will take steps to remove the information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Impressedbulgaria Ltd
hello at_ 404medic.com

13. GDPR Compliance (If applicable to your users)

If you are located in the European Economic Area (EEA), the following additional terms apply:

  • Legal Basis for Processing: We process your personal information based on the following legal bases:
    • Your consent
    • The necessity to perform a contract with you
    • Our legitimate interests (e.g., providing and improving our Services, ensuring security)
    • Compliance with legal obligations
  • Data Transfers: If we transfer your information outside the EEA, we will implement appropriate safeguards to ensure that your information is protected.
  • Data Protection Officer: You can contact our Data Protection Officer at  gpdr _at b-icon.net
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe that we have violated your privacy rights.

14. California Privacy Rights (If applicable to your users)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. You have the right to:

  • Know what personal information is being collected about you.
  • Access your personal information.
  • Delete your personal information.
  • Opt-out of the sale of your personal information. We do not currently sell personal information.
  • Non-discrimination for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at hello at_ 404medic.com